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QUESTION 1
Which three statements are reasons why customers consider Cisco as their collaboration solutions
partner? (Choose three.)
A. The Cisco collaboration portfolio is built on open standards and stands for collaboration interoperability.
B. The Cisco collaboration portfolio is exclusive to software rather than hardware solutions.
C. The Cisco collaboration portfolio is creatively designed with a single solution model that fits all
customer choices.
D. Cisco has the most comprehensive collaboration portfolio and flexible delivery model offerings in the
market.
E. Cisco is the market leader with the best-in-class telephony, conferencing, and video solutions.
F. The Cisco comprehensive and flexible collaboration portfolio is lowest-priced option when compared to
competitors
Correct Answer: ADE
QUESTION 2
Where will an account manager find the largest source of case studies, whitepapers, demos, and vertical-
oriented Information around Cisco Collaboration?
A. Collaboration Use Case
B. QuickStart for Cisco Collaboration
C. Cisco Competitive Edge Portal
D. Steps to Success
E. Cisco Collaboration business case
Correct Answer: E
QUESTION 3
Once you define the customer’s value chain, you will be able to identify departments managing core
processes where the Cisco Collaboration Architecture will bring highest business value.
Which two of the following departments typically manage core processes? (Choose two.)
A. Procurement
B. Sales and Marketing
C. Logistics and Operations
D. HR Management
E. Research and Development
Correct Answer: BC
QUESTION 4
Which option leads to the development of high-level and detailed customer designs?
A. Mapping collaboration maps with the customer’s existing solutions
B. Mapping collaboration maps with the customer assessment procedure
C. Mapping collaboration maps with the customer business model
D. Mapping collaboration maps with the Cisco Collaboration Architecture solutions
Correct Answer: D
QUESTION 5
Which two options represent the critical concerns of a desktop application manager regarding Cisco
Collaboration Architecture? (Choose two.)A. Implementing instant messaging can become a security threat. How secure is your Collaboration
application?
B. I’m concerned about integration into our existing application infrastructure
C. Can your Collaboration application self-diagnose problems’?
D. I’m concerned about the reporting capabilities of your desktop collaboration application
E. Collaboration sounds sophisticated, but how does this support our sales force?
Correct Answer: AB
QUESTION 6
Which two statements indicate that the customer needs an infrastructure that can efficiently accommodate
organizational changes? (Choose two.)
A. We need technology to dictate and lead business processes.
B. Collaboration applications must be flexible to quickly adapt to changes in user demand.
C. Collaboration equipment must be deployed at several locations and data centers.
D. The lifetime of any technology in our company is approximately two to three years
E. Future success of our company depends on operational agility.
Correct Answer: BE
QUESTION 7
Security plays an essential role in the Cisco Collaboration Architecture In which layers of the Cisco
Collaboration Architecture is security implemented?
A. Advanced Cisco security solutions are implemented in all layers of the Cisco Collaboration Architecture
model.
B. Security is implemented in all the layers except in the medianet services interface layer.
C. Cisco security solutions are integrated into the infrastructure layer and partially into the collaboration
services layer
D. Cisco provides advanced security solutions in the infrastructure and collaboration services layers while
the collaboration applications layer security is ensured by third-party solutions.
Correct Answer: D
QUESTION 8
Which three statements are benefits of a financial analysis? (Choose three.)
A. It uses ROI measures that are always accepted by other stakeholders or the CFO.
B. It increases the size of the deal and the potential services revenue
C. It highlights strategic and tactical benefits.
D. It requires minimal resources and is risk-free
E. It encourages the customer to examine Cisco Unified Communications in more detail.
F. It is a simple process and it can be completed in time, well within the sales cycle.
Correct Answer: BCE
QUESTION 9
Which two customer statements present business ROI? (Choose two)
A. With Cisco Collaboration, we can deploy Extension Mobility, which will allow employees to « touchdown »
at any workspace
B. With Cisco Collaboration, we will engage quicker with third-party suppliers and will shorten go-to-
market time for innovative products globally
C. A Cisco Collaboration Architecture will improve our company’s morale
D. Cisco Telepresence can integrate with our existing video infrastructure
E. Cisco Collaboration helps us to increase the productivity of our sales force and to gain new revenuestreams through new customers
Correct Answer: BE
QUESTION 10
Which two characteristics are differentiators for the Cisco ISR router compared to the competition?
(Choose two.)
A. Decoupling the delivery of software from hardware on optional service modules
B. Integration of WLAN access points
C. Routes network traffic down alternative paths to avoid congestion, which switches cannot do
D. Support of analog voice connections
E. Operational simplicity through a single, universal Cisco IOS Software image. Services Ready Engine,
EnergyWise innovations, and investment protection
Correct Answer: AE
QUESTION 11
Which two options apply when you have a meeting with the telecommunications manager of an
organization? (Choose two.)
A. The telecommunications manager is concerned about how collaboration affects network management
B. The telecommunications manager is exclusively concerned with day-to-day issues, such as reporting,
security, reliability, training, and processes.
C. The telecommunications manager could be resistant because the IT department gets authority over the
new system.
D. The telecommunications manager’s major concern is the cost of the solution
E. The telecommunications manager may have a long-standing relationship with a PBX competitor
Correct Answer: CE
QUESTION 12
You are discussing Cisco Collaboration Architecture with the IT manager of an organization. Which three
statements are effective responses that relate to the IT manager’s concerns? (Choose three)
A. Collaboration tools improve upon ways in which corporations can enforce employee accountability.
B. The Collaboration Architecture, by design, ensures the highest availability.
C. Improved collaboration tools improve the end-user experience and will make the IT manager more
popular
D. A centralized Collaboration Architecture deployment will ease management and save money.
E. Initial costs may be higher, but comparing the Total Cost of Ownership over a five-year period will show
that the Cisco product is less expensive.
F. A fully-deployed Collaboration Architecture supports efficient training in a variety of ways
Correct Answer: BDE
QUESTION 13
Which three options are important selling points for Cisco against Microsoft? (Choose three.)
A. Cisco provides unparalleled value to the managed service provider.
B. Cisco routers represent a competitive edge in remote offices.
C. Cisco has the maturity both in technology development and empirical deployment to scale to the
requirements of large enterprises.
D. Cisco is well respected and is the only serious choice in collaboration.
E. Cisco better enables for mobility and deskless workers.
F. Cisco Unified Presence can be integrated with Microsoft Office Communicator and Microsoft Lync.
Correct Answer: CEF
QUESTION 14
Which three options are ways that customers benefit from the Cisco Technology Developer Program?
(Choose three.)
A. Opportunity to participate in Cisco research and development to develop next-generation Cisco
Collaboration solutions
B. Exponentially expands the number and quality of rich, new business solutions
C. Display the Cisco Compatible logo in association with their product offering
D. Faster more successful deployments
E. Complete access to Cisco technologies and support resources
Correct Answer: ABC
QUESTION 15
The Finance manager of an organization is concerned about switching their existing PBX to IP. Which
response describes the value of the Collaboration Architecture?
A. Cisco and Cisco Partners have vast experience in smooth migration scenarios. Deployment has no
risks
B. Collaboration Architecture is much more than just IP telephony. A fully-deployed solution optimizes
business processes and enhances customer satisfaction.
C. Our competitors are sticking to PBX solution and are losing market share Collaboration is a risk-free
approach.
D. Our solutions create a satisfied workforce, which results in higher productivity.
Correct Answer: B
QUESTION 16
Which two options are business requirements in the retail vertical market? (Choose two.)
A. Supply chain agility
B. Customer experience transformation
C. Customer intimacy
D. Increase employee productivity
E. Collaborative customer experience
Correct Answer: AD
QUESTION 17
Which of the following is the last step when mapping business requirements with Cisco Collaboration
Architecture?
A. Map business model elements with the value chain.
B. Map important technical KPIs with customer process flow.
C. Map collaboration maps (diagrams) with Cisco Collaboration Architecture
D. Map process flow tasks with the collaboration map
E. Map value chain and value network with Cisco Collaboration Architecture applications
Correct Answer: C
QUESTION 18
Which digital signaling is correctly mapped to its functionality?
A. T1 PRI NFAS – Used to connect to the PSTN where caller ID is required and PRI is not an option
B. T1 CAS – Used widely in North America to connect to the PSTN or PBXs
C. T1 FGD – Uses a single D channel to control multiple spans of T1s with only B channels optionD. T1 and E1 PRI – Uses the Q Signaling variation of the basic ISDN specification
Correct Answer: B
QUESTION 19
Which statement about Cisco WebEx Meeting Center is true?
A. It is fully scalable, is delivered entirely over the public internet, and is optimized for security,
performance, and reliability.
B. It is powered by Jabber XMPP and can be used for one-on-one or group chat and File transfers.
C. It is an award-winning flagship product that simulates a traditional live meeting in an online
environment.
D. It displays life-size, remarkably clear video images, which provide a « face-to-face » meeting with remote
customers, suppliers, and partners.
Correct Answer: C
QUESTION 20
Which three statements describe Cisco Enterprise License Manager? (Choose three)
A. It enables customers to see whether they require additional licenses and how the purchased licenses
are utilized.
B. It is centralized and free, and it manages licenses across multiple clusters through license
management, reporting, and compliance systems.
C. It includes soft clients, applications server software, and licensing on a per-user basis.
D. It is available in Professional, Standard, and Entry Editions.
E. It is an enterprise-wide management tool for all Cisco Collaboration licenses
Correct Answer: ABE

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